August '18

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Page 10 of 104

EDITORS NOTE: 8 • RV PRO • August 2018 rv-pro.com Quality Tops Industry Concerns RV PRO recently surveyed its readers on a variety of topics regarding the industry (thank you for letting us know how important our print and online products are to you). Among the questions on the survey was, "What current industry trend most concerns you?" The answer wasn't necessarily a surprise, but the fact that it garnered 41 percent of the responses was. The quality of units being produced by manufacturers towered above topics we've heard bandied about by dealers and suppliers at shows and gatherings. Tariffs checked in second with 22 percent; employee retention and training was third at 12.5 percent, and repair event cycle time brought in 11 percent of the votes. Quality concerns have been spoken of in relatively hushed tones over the past few years as the number of shipments has grown to record levels. Dealers have quietly grumbled about receiving units that turned out to have prob- lems that either showed up on delivery or during the pre-delivery inspection process before a buyer took possession. Manufacturers have responded by adding extra layers of their own PDI checks before giving final approval for shipments. Grand Design has even built a separate facility to conduct PDIs on outgoing units. More recently, the RVIA Board of Directors approved formation of the RV Tech- nical Institute to address the shortage of trained technicians at shops across North America. (See story on Page 82.) So, the fact that quality as a concern persists is a bit troubling – especially when an issue like tariffs affects dealers, manufacturers and suppliers and causes a rift between industry partners in the U.S. and Canada due to increased costs. With Dr. Richard Curtin forecasting continued growth into 2019, it is unlikely that manufacturers will be slowing down for the long term any time soon, although May shipments did see a significant decrease over 2017 numbers. It is doubtful that this lull in production will give the industry time to make progress on the quality issue, but the fact is, it needs to be addressed as soon as possible by all parties. The RV industry is on top of the world right now, and enjoying some of the most positive image-building imaginable as people enjoy our products and get to see some of North America's most beautiful attractions. It is vital that we take advantage of these high times to build for the future and not only deliver quality vehicles to consumers but also service them promptly to keep this new generation engaged. Celebrating Women in the RV Industry This month's RV PRO celebrates women in the industry, with profiles of 10 female leaders in various areas of the industry. These intriguing stories start on Page 10. Also, be sure to check out our profile of woman-owned RV dealership Rangeland RV that is showing strong growth with an exclusive Forest River lineup that is proving popular with customers at two locations in Alberta, Canada. Owner Dania Filippetto jumped into the business in 2001 when she bought the inventory of a dealership that had gone out of business. She sold the entire fleet in 10 days, and the rest is history. That story begins on Page 24. And as always, thank you for reading! Travis O. Pryor Managing Editor tpryor@nbm.com P.O. Box 1416, Broomfield, CO 80038 (800) 669-0424 • (303) 469-0424 FAX (303) 469-5730 • rv-pro.com ©2018 National Business Media, Inc., all rights reserved. RV PRO (USPS 024-712) is published monthly by National Business Media, Inc., 2800 W. Midway Blvd., Broomfield, CO 80020.; (303) 469-0424; Fax (303) 469- 5730. Subscription rates in the U.S.: One year, $45; Two years, $80; Three years, $108; Canada: One year, $76; Two years, $142; Three years, $201 (U.S. funds); Mexico/International: One year, $98; Two years, $186; Three years, $267 (U.S. funds). Periodicals Postage Paid at Broomfield, CO 80020-9998 and additional mailing offices. USPS/National Business Media Automat- able Poly. POSTMASTER: Please send address changes to RV PRO, PO Box 460702, Escondido, CA 92046-0702. All items submitted to RV PRO be- come the sole property of RV PRO and National Business Media, Inc. and cannot be reproduced without the written consent of the publisher. Ad- vertisers and/or their agencies, jointly and severally, assume all liabilities for printed advertisements in RV PRO. Opinions expressed in RV PRO may not necessarily reflect the opinion of the magazine, its management or its advertisers. Letters, photographs and manuscripts welcome. NATIONAL BUSINESS MEDIA, INC. PRESIDENT & CEO Robert H. Wieber Jr. VICE PRESIDENT / FINANCE Kori Gonzales, CPA VICE PRESIDENT / INTEGRATED MEDIA John Bennett VICE PRESIDENT / PUBLISHING & MARKETS Dave Pomeroy VICE PRESIDENT / AUDIENCE Lori Farstad DIRECTOR OF IT Wolf Butler PUBLISHER: Chris Cieto (800) 669-0424, ext. 253 / ccieto@nbm.com EDITOR: Bradley Worrell (800) 669-0424, ext. 299 / brad@nbm.com MANAGING EDITOR: Travis O. Pryor (800) 669-0424, ext. 284 / tpryor@nbm.com DIGITAL CONTENT EDITOR: David MacNeal (800) 669-0424, ext. 230 / dmacneal@nbm.com SENIOR ADVISOR: Mike Wieber ACCOUNT EXECUTIVES: Jordyn Foos (800) 669-0424, ext. 212 / jfoos@nbm.com Ryan Moorhead (800) 669-0424, ext. 216 / ryan@nbm.com SALES SUPPORT: Ashley Banks (800) 669-0424 ext. 215 / abanks@nbm.com ART DIRECTOR: Kim M. Wright ADVERTISING DESIGN/PRODUCTION: Dayne Pillow MULTIMEDIA PRODUCER: Andrew Bennett CONTRIBUTING WRITERS: Darian Armer, Steve Bibler, Joe Dysart, Holli Koster, Tamarind Phinisee, K. Schipper, Craig Young and Chuck Marzahn

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