August '18

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26 • RV PRO • August 2018 rv-pro.com Celebrating LE A DING WOMEN in the RV Industr y Meanwhile, despite a busy work schedule, she found time to give back to the industry, serving as president of the RV Dealers Association of Alberta and as a director of the RVDA of Canada. Getting Customers on the Road Rangeland RV's main dealership is in Rocky View County just outside Calgary. In March 2017, Filippetto launched a second location about an hour north in Red Deer. This Jan- uary, she opened a separate parts and service shop in Red Deer. As a way to set Rangeland RV apart and demonstrate its commitment to serving the consumer, Filippetto did "something completely different" a few years after opening the dealership: She instituted the six-day service guarantee. "In the event that something inhibits the consumer from using their RV, we will get them in and out within six days – guaranteed … to get the customer out camping," she says. That might mean spending extra to get a part quickly, instead of waiting for a manufacturer to ship it across the border, but she says it's worth it. The camping season is so short that it doesn't make sense to tie up an RV for weeks, waiting for a part to come in, she says. Another customer-friendly feature that Filippetto added early on was the free camping package, which has a $599 value. While other dealers were charging extra for things a buyer would need before hitting the road, Filippetto decided to give them away Service Advisor Daryl Martin discusses warranty work with RV owners at Rangeland RV. Rangeland has a six-day service guarantee. If something keeps a consumer from using their RV, the dealership will get them in and out within six days. Service mechanic Shane Gitzel reattaches a piece of trim in a trailer at Rangeland RV, Rocky View, Alberta

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