August '18

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30 • RV PRO • August 2018 rv-pro.com Celebrating LE A DING WOMEN in the RV Industr y people coming out of school to consider working in the field. Filippetto also was a member of that board in the past. A Cross-Trained Team At the dealership, Filippetto says she's a hands-on owner. Starting from scratch in 2001, she had to teach herself every aspect of the business. "I have literally done every position except technician in this dealership," she says. She encourages the same approach with her staff. In fact, in August she's rolling out a job-sharing project that will put each employee in another department for a day: Finance managers will be washing trailers, and salespeople will spend time in the service department. "Our people will be sharing with each other so they can have an appreciation of what they all bring to the table," she says. Already, some of her staff members wear several hats, she says. "My marketing manager, she does five other jobs in the dealership. My rental manager does three other jobs in the dealership," she says. "They have the ability to step in and job- share and help each other. That gives them an appreciation of how the overall dealership runs." Filippetto describes a close team atmosphere at the dealership. She plays on the Rangeland RV baseball team, she says, and it's not unusual for employees to get together for a barbecue on the patio after work on Fridays. "If you are not happy coming to work at Rangeland RV, you can't work here," she says. Sometimes employees spend Service mechanic Chad Gouw applies a new piece of decal on a trailer door at Rangeland RV. Rangeland's main dealership in Rockyview has 12 drive-through service bays, and the Red Deer location has four. Rangeland also has a fully stocked parts and accessories store.

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