August '18

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rv-pro.com August 2018 • RV PRO • 41 reality experiences that feel as real as being there. The feature also is available on Forest River's website. "This has become extremely effective when dealers sell out of a particular floorplan but can still 'show' the plan, Walczak says. All seven Cherokee sales reps had their Matterport goggles with them at spring shows and used them effectively, he adds. Warranty Record Improving Arctic Wolf 's warranty record early on "could have been better," Walczak concedes. However, since the opening of the LaGrange facility, he says the performance has gone to "superb." He credits a stronger production staff, led by Vernon Troyer, detailed purchasing team led by Matt Lower, and innovative designs dreamed up by Jeff Robinson. "The new LaGrange facility has ensured support with the best dealer service team in the business, led by Mike Markham, and Jamie Tetzloff in parts. Feel free to reach them through the improved call center that all but guarantees every dealer who calls will reach a 'live' person every time. "We are problem preventers and not just solvers," Walczak says. "We're doing things at Cherokee that haven't been done in a long, long while." Cherokee's Artic Wolf fifth wheel has garnered plenty of accolades, including an RV PRO Best of Show award in 2017 for the company's 265DBH8 floorplan, which was recognized for offering a plethora of amenities not normally found in an entry-level product.

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