RV PRO

August '18

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6 • RV PRO • August 2018 rv-pro.com Departments: Editor's Column . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Product Highlights . . . . . . . . . . . . . . . . . . . . . . 92 Ad Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 About The Cover: Rangeland RV owner Dania Filippetto (left) and her leadership team carry and service the top- selling lines from Forest River and then stand behind them with a strong focus on customer service. (Photo by Kurtis Kristianson / Spindrift Photography) Contents continued ORIGINAL EQUIPMENT: AFTERMARKET: BUSINESS: DEALERS: Winegard Tuned in to the RV Market From humble beginnings making TV antennas, the com- pany has prospered in the age of hot-spot Wi-Fi and 4G LTE thanks to a strong focus on R&D and strategic relationships with satellite providers, OEMs and dealers. PAGE 44 A Clear Advantage Acrylic windows make up a fraction of the overall market for RV windows in North America, but that may be changing as OEMs and end consumers come to appreciate them for their feature benefits and styling. PAGE 54 Committee Week Marks Successes The Association uses its annual event to roll out a major tech training and customer service initiative. Meanwhile, RVIA members report a successful Advocacy Day on Capitol Hill. PAGE 82 PRO Business Advice: Chuck Marzahn Dealerships need to stay ahead of sexual harassment by having clear policies on things like workplace dating and by making sure employees know the steps for reporting unacceptable behavior. PAGE 88 YouTube for RV Retailers Video for websites, complete with analytics, is available for dealers on the cheap. PAGE 62 Special Product Focus: Safety Solutions This month's special product focus is dedicated to brake controllers, carbon monoxide detectors, rearview camera systems, tire pressure monitors and more. PAGE 66

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