August '18

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82 • RV PRO • August 2018 rv-pro.com B U S I N E S S Washington, D.C. – With a major new tech training initiative announcement as well as the biggest push yet to get members of Congress to understand the concerns of the RV industry, the RV Industry Association's annual Com- mittee Week event, held June 4 to June 7 in Washington, D.C., was one for the record books. By far the biggest announcement to emerge from Committee Week was the Board of Directors' decision to approve the formation of the RV Technical Insti- tute (RVTI) – what RVIA officials are describing as a $10 million, aggressive three-year implementation of technician training accreditation plus tech recruit- ment/ placement to solve the industry's ongoing shortage of trained technicians. An equally important aspect of the RVTI program is the creation of bench- marks to track the RV customer service, with a focus on driving OEMs, suppliers and others to reduce repair event cycle times (RECT). According to RVIA, many industries use the RECT metric to monitor customer service experience. RECT can be affected by various factors, including a lack of parts information, inconsistent part stocking programs and technician training. The goal of this project is to position RECT as a key performance indicator for customer service to every segment of the RV industry, according to RVIA. The RV Industry Association will provide the initial $5 million investment to establish RVTI, with an additional $5 million investment match by the Go RVing Coalition overseen by RVIA and the RV Dealers Association. "In building the plan, we were deter- mined to end nearly three decades of partially funded half-measures to solve one of the industry's biggest service chal- lenges," said RV Industry Association President Frank Hugelmeyer. He added, "The strategy calls for an unprecedented investment, not just in tech recruitment and training, but in repair event cycle time reduction initiatives beyond technicians." Hugelmeyer commended the RV Dealers Association for its input and support of the plan. "With the industry now selling more than half-a-million RVs annually, increasing service efficiency across the supply chain is critical," said RVDA Pres- ident Phil Ingrassia. "This is an ambi- tious plan that will help provide the support that dealers and RV technicians require to service today's RV products." RVIA and RVDA will use the $10 million investment to take a number of concrete steps, among them the estab- lishment of a headquarters and training The Association uses its annual event to roll out a major tech training and customer service initiative. Meanwhile, RVIA members report a successful Advocacy Day on Capitol Hill. By Bradley Worrell IMAGE FROM ADOBE STOCK – ALL OTHER PHOTOS BY BRADLEY WORRELL Committee Week Marks Successes

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