August '18

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rv-pro.com August 2018 • RV PRO • 91 predatory than others. No doubt fear of losing a job likely played in to that. Also, it may have been that what started as innocent and playful got out of hand. In those cases, the victim may not want to admit the role they played in the incident. We can be thankful the time of choosing to ignore improper behavior is over. That time has passed. Our culture may have been accepting of some level of bad performance in the past, but that has cer- tainly changed. Resources Available to All There is a sense that because a dealer- ship is smaller, it won't have these kinds of problems. Think again. Smaller dealers are actually more likely to have problems. This is because people in smaller groups are, by nature, closer to one another. That perceived intimacy easily becomes too friendly. And the assumption that "we are like family" can lull an owner into a false sense of security. Fortunately, resources to prevent these kinds of problems in the workplace are abundant. If you simply Google "free workplace harassment training" you will find many resources to develop training and policies. Making use of these resources can help businesses protect themselves, as 1998 U.S. Supreme Court rulings determined that business can mitigate legal penalties by documenting training of employees. However, it isn't just about avoiding penalties. It's about doing what's right. It's about a proper culture that helps develop the right mindset or "heart" of the business. One suggestion that appeared several times in researching this article was to let the "bystander" know they have a role in the effort to provide a professional and safe workspace. As an employer, your training should be for everyone. Among the elements of the training should be to let all employees know that it is proper to surface concerns about how someone's behavior might have crossed a line. That third person can be a key to accountability. A clear view of right and wrong must be injected into each dealership or organiza- tion via intentional training. That's accom- plished in part by giving permission for everyone to hold each other accountable in the simplest ways. If you take care of the smaller concerns, the larger problems aren't as likely to happen. By creating a work environment where a hallmark is to respect your coworkers, you can avoid this pitfall and many others. But it doesn't happen by chance. The leader sets the tone. WIN A CHANCE FOR A TRIP FOR 2 IN 2019! See the gold sponsor booths for details. Join us at The 2018 Land 'N' Sea RV & Marine Dealer Trade Show ● Cash Spiffs ● New Product Introductions ● Network with over 300 Factory Personnel ● Prizes & Vacation Giveaways Join us in discussing the knowledge to increase revenue, profits and efficiencies for parts and accessories businesses. Sponsored by: October 18 th - 19 th , 2018 South Point Casino Resort Las Vegas, NV Register today to participate! For registration and information visit: www.LNSdistributionevents.com Keynote Address

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