September '18

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112 • RV PRO • September 2018 rv-pro.com D E A L E R S T he easiest and most obvious solution to an employee behavioral problem is for the dealership manager to arbitrarily pick a solution that he or she deems appropriate to resolving the problem. However, this does not take into account the motivational issues that can affect the final outcome. That is because a poorly chosen solution can compound rather than solve a problem – espe- cially if the employee is resistant to the idea. When confronted with an employee's behav- ioral or attitude problem, the manager has several choices to make. If the problem is serious enough, termination is an option. Yet, with record low unemployment and the high cost of recruiting and training, this may not be the best option. However, dealing with negative behaviors and attitudes present sticky motivational problems of their own. There may be resentment on the part of the employee concerning any solution presented to him. Often, the best approach is to involve the employee in the development of the solution. When the employee is involved, he gains owner- ship of the solution, which ensures he will actively and successfully be involved in its implementation. Additionally, the employee is privy to the process and sees that a solution is arrived at in a fair and just manner – not arbitrarily. These It's important to resolve unacceptable employee behavior before problems fester. By Timothy F. Bednarz Timothy F. Bednarz, Ph.D., is the author of the 125 books included in Pinpoint Skill Development Training Series. He has also authored "Great! What Make Leaders Great," which was selected by Forward Review Magazine as one of the Top 10 career books published in 2011.For more information, email timothy.bednarz@ majorium.com or visit www.majorium businesspress.com. Resolving Negative Employee Behaviors With record low unemployment, dealers need to find solutions for addressing unacceptable employee behavior that falls short of termination.

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