November '18

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Page 46 of 135

NOVEMBER 2018 THE SHOP 41 Emails from shops pointing out issues or suggesting improvements are taken seriously, so don't be afraid to share your thoughts and opinions. I realized at the plant that day just how important com- municating to our manufacturers really is. Companies such as Katzkin rely on cus- tomer feedback to provide better service and quality. The more we come together and communicate with our manufacturers, the better things will be. As the desire for custom leather grows, be ready to provide interior upgrades for new and pre-owned car buyers. The new car deal- erships in our area are stepping outside of their comfort zones and accepting the concept of bold colors in any vehicle. As shops, let's do our part to keep the trend growing. COURTNEY LEIGH PAHLKE and her brother are second- generation partners of their father's 43-year-old company, Top Coverage. Their locations service nearly 350 dealerships in Chicago and throughout Illinois, where they work hard to grow their father's empire. Learn more at From cars to trucks to SUVs, buyers at all levels are inter- ested in leather interiors. 600+ TRUCK AND JEEP ACCESSORIES AVAILABLE WITH UPDATED DATA AVAILABLE THROUGH SEMA DATA CO-OP & DCI

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