December '18

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SHOW COVERAGE 22 • RV PRO • December 2018 rv-pro.com repair event cycle times by realizing there are some opportu- nities already in place to help get customers back on the road quickly. He points to NTP-STAG's MagniFinder program and next-day delivery service as well as the Part Ease program to help dealers find the right parts that they should keep on hand to fix the most common repair problems. And if dealers haven't gotten enough moneymaking ideas by that point, the distributor has put together a concept truck that is geared toward getting dealers to think about going mobile with their service departments. Some dealers across the country offer mobile service at camp- grounds, helping RVers not have to interrupt their vacations to get minor repairs accomplished. "It's designed to show dealers how they can extend the reach of their service outfit beyond the footprint of their busi- ness," Spaulding says. "You not only connect to your existing customers, but it's an outreach program to new customers. That experience can draw other kinds of visits and potentially rolling stock sales." Still, everyone knows there is more to distributor shows than just serious business. The first evening of the show, a reception begins at 6 p.m. in the exhibit hall with food and beverages served as well as a special event. For the second day of the show, a full day on the exhibit floor will be capped off by a special event at the Wild Horse Saloon in downtown Nashville with live music and food. For those wishing to extend their evening, the Wild Horse is within easy walking distance of many of Nashville's other Above: Mark Spilsbury with Go Power! demonstrates a solar controller to Arrow representatives and dealers during the 2018 show in Biloxi, Miss. With a larger venue this year, Arrow is expecting to be able to accommodate more exhibits. Right: Dealers check out repair products at the Cofair Products booth during the Arrow show. Arrow has seen its show grow in size and scope in recent years.

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