December '18

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72 • RV PRO • December 2018 rv-pro.com B U S I N E S S A t a recent 20 Group meeting, the topic of workplace drama came up. Unfortunately, it is altogether too often we find one or two employees whose sole purpose is seemingly to keep everything in turmoil. It didn't take much time looking around to find there is a real, hard cost associated with the level of drama. It's likely you already knew that or, at least, had the feeling it was the case. It's time to learn to recognize drama and to arrange for some defenses to neutralize it, if not eliminate it outright. Eliminating work- place drama would make a terrific corporate New Year's resolution. Drama Comes from Conflict Drama has its birth in conflict. Believe it or not, some conflict is healthy. It can help us to continually improve. It also can help us identify problems and help us to improve. But it has an ugly dimension as well. When conflict spawns gossip, excuses and power struggles, it has no value. At that point it becomes a cost. Consider the following points: Drama has a clear, hard cost. You can define drama as colleagues or workplace situations that steal time or drain energy from your business by gossip and cynical back channel conversations. According to a survey by Journey On, the cost of drama can be as high as 40 percent in lost productivity. That's estimated at between $4,000 and $12,000 annually. Per employee. You see how that might take a huge chunk from profits in the shop, for example. Drama is clear; you know what it looks Drama has a clear, hard cost. One survey found the cost of drama can be as high as 40 percent in lost productivity – estimated at between $4,000 and $12,000 annually – per employee. By Chuck Marzahn Chuck Marzahn is a partner with Marzahn & King Consulting, a well- known consulting and training firm specializing in the RV industry based in Virginia Beach, Va. He can be reached for comment and questions at Chuck@Marzahn AndKing.com. Don't Let Drama Hold You Hostage Workplace drama has a real cost that drains the life from your business.

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