RV PRO

December '18

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rv-pro.com December 2018 • RV PRO • 73 like. Whisperers. They are among my least favorite folks. When you have someone whispering behind someone else's back, you've identified your source of drama. Here's the simple way to stop it: Don't listen to whisperers. Where there is no whisperer, quarreling ceases. Teach others, especially managers, not to participate in those activities. Teach them to recognize it and to discourage it. Give them tools and word tracks to call out an employee who participates in workplace drama. Drama self-perpetuates. Did you ever notice this? When the pace of business gets slow, the drama increases. As the drama eats at productivity and things slow down further, more drama happens. Some of the worst situations I've seen in a service department came during the off-season slower season because techs had too much time on their hands to stir things up. One of the best preventative steps is to keep everyone busy and productive so they simply don't have time to stir the proverbial pot! Three Quick Steps to Handling Conflict If one person has a problem with another, s i m p l y b r i n g t h e m together and air out the difficulty. If someone has a problem with a co-worker, they should t r y t o w o r k i t o u t together. That's the best solution and indicates a healthy culture. It's especially good if they do that on their own, without prompting from a manager. If they can't reach an agreement, have them take it to a manager. Only after the manager has worked to resolve it should the issue be brought to "the boss." That model has been recommended and used effectively literally for millennia. Both parties have to be in the right culture, be willing to listen, and have a desire to bring the best outcome for the company as the result of the original conflict. If it can't be resolved there, it is likely someone will need to leave the company. It's not a time for personal battles. Clear Goals Always Help It is assumed the owner has given the workers a comprehensive and compelling sense of the mission and goals of the company. All those taking a paycheck owe it to the business and the owner to support those goals. If someone has a habit of mouthing off, complaining, or filling the role of the constant cynic, they are promoting drama and their performance must be addressed. That three-step method should be used. If someone has a habit of mouthing off, complaining, or filling the role of the constant cynic, they are promoting drama and their performance must be addressed. " " Reach more RV Pros! EMAIL PRESS RELEASES TO: dmacneal@nbm.com (800) 669-0424 X 230 www.rv-pro.com Meet RV PRO's Digital Content Editor David MacNeal BETTER TRAINERS. BETTER RESULTS. rvdealerprotraining.com dreed@dealerprotraining.com Call Now for your FREE * Management Training Center Seat ($995 value). 1 . 8 8 8 . 5 5 3 . 0 1 0 0 ✓Better Scheduling ✓Better Productivity ✓Better Profi ts *Limit one free seat per dealership. DPRO-340RVAd3_375x4_875.indd 1 8/16/18 11:06 AM

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