RV PRO

January '19

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rv-pro.com January 2019 • RV PRO • 33 "When our dealers have parts in stock, the average repair time is four days," Wegge said. "But when we have to order parts, the average jumps to 21 days. That turnaround time is no longer acceptable – not to dealers and certainly not to our customers. Using RECT processes, we can improve our parts logistics systems to help find bottlenecks in that system to get parts quicker and repairs done faster." Wegge said the need for RECT permeates the entire industry, with each segment playing an integral role in fixing the problem. He was critical of manufacturers' efforts to improve the supply chain so that repair parts get the same priority as parts destined for vehicles on the manufacturing lines. "We need to remain diligent in making sure each manufac- turer is making the necessary improvements in identifying and delivering parts timely to their dealers," he said. Wegge commended the RV Industry Association for its cre- ation of the RV Tech Institute to help dealers get more qualified technicians employed, which also would help repair times. Regan also took up the issue as he became chairman of the board for the next year. He said that from the perspective of the industry's new consumers, none of the reasons for slow repairs matter – no matter how legitimate they might be. "They don't want to wait – not even for a cup of coffee sometimes," he said. "That's why it's important for RVDA and our industry partners to continue to focus on the perfect repair event cycle time." He said any time dealers and manufacturers get together, there is a tendency to point fingers. He urged both dealers and manufacturers to come together to achieve processes that will serve the consumers better. "They are more demanding, and the truth is, they deserve better," he said. He encouraged dealers to look at their practices to ensure they are stocking the right parts, hiring the right technicians and Danny Orleans addresses a captive audience at DealerPro's booth during the Expo. training fixed-ops people, service management, parts support and warranty administration staff members properly. "We've got to take care of our customers," he said. "We're selling them the first time, but what about the second and third times?" Things Just Got Harder Meanwhile, RVDA President Phil Ingrassia updated dealers on progress being made at the federal governmental level on issues near and dear to their hearts. While praising Congress for taking up issues such as cor- recting the Consumer Financial Protection Bureau's oversight of dealer lending practices, he also acknowledged that much work remains to be done regarding upgrading and modernizing the nation's roads and national parks. He also told dealers the Association will continue to work to fix last year's tax relief bill, which limited the deductibility of trailer interest. However, in light of Democrats gaining control of the House Fresh off of a successful Open House Week, Travel Lite dropped its new Evoke X travel trailer in Las Vegas. Canadian camper manufacturer Northern Lite (at top) also displayed models for the first time. continued on page 35

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