THE SHOP

Recognized Supplier Guide ‘18

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AUGUST 2018 THE SHOP 7 to have us choose the parts," Yackey notes. The policy, he adds, has definitely been a positive for the company. "We have gotten many new, loyal cus- tomers from trying to help them." LEAVE 'EM AT HOME At the other end of the spectrum is Ohio Light Truck in Strasburg, Ohio. Manager Joel Zook says the pickup accessories shop will try to help someone who comes in with a question regarding a job they're performing at home. "For us on the installation side, however, typically it's a no-go," he states. For one thing, he believes allowing cus- tomers to bring in their own products for installation sends a bad message that it's OK to judge certain accessories on their price instead of their quality. "The second is it's not fair to our cus- tomers," he says. "Should they have to wait longer because a noncustomer took a spot on the shop schedule?" He estimates people come looking for installations of products they obtained elsewhere at least a couple of times a week. "The most common (products) are hitches and wheels," he says, adding "nor- mally, the (wheel) offset is way off for their application." The shop isn't rude when someone asks about such installs, in hopes of ultimately turning them into a future paying client. Customers hoping to have shops install parts that were purchased elsewhere is a common issue facing businesses across the nation. (Photos courtesy truckohio.com) Joel Zook, manager at Ohio Light Truck in Stras- burg, Ohio, is among those who believe allowing customers to bring in their own products for in- stallation sends a bad message that it's OK to judge certain accessories on their price instead of their quality. (Photo courtesy truckohio.com) Stand firm on your policy regarding customers who want to use their own parts and know ahead of time which scenarios could possibly be an excep- tion. (Photo courtesy truckohio.com) vintagewires.com quality product

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