THE SHOP

Recognized Supplier Guide ‘18

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AUGUST 2018 THE SHOP 11 a customer contact us for an estimate for parts and labor, only to have them call back to schedule an appointment for labor only with parts they have purchased elsewhere," he admits. In response, YimiSport takes steps to protect itself. "We do state that there is no labor war- ranty on customer-supplied parts," Leung notes, and the shop is strongly considering adding a labor surcharge on those instal- lations as well. The business also strives to compete with online prices, mainly selling brands that support a strong MAP policy. Leung says YimiSport Tuning's strength is in providing a true tuning experience that appeals to enthusiasts living the lifestyle. "When consulting with a potential cus- tomer, we always stress that as a brick-and- mortar business, we can offer them a level of support that would be difficult to get from an online vendor," he notes. "If they have a problem with a part purchased from us, we will stand behind it without having to deal with return shipping or explaining the nature of the issue to a person on the phone or via email." The shop also scores points by unrav- eling problems that others have created—a mainstay of being BYOP-friendly. "We try to avoid having to clean up someone else's mess, but we might take on one or two jobs per month that involve rescuing a customer's aborted attempt at completing a job." Brick-and-mortar shops offer a level of service online vendors can't match. (Photos courtesy yimisport.com)

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