Recognized Supplier Guide ‘18

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50 THE SHOP AUGUST 2018 He considers himself just another part of the whole. You'll often find him working the counter and helping customers, the tall guy reaching for parts stacked high in the well-stocked store. Pruett is instead the des- ignated go-to person for many management issues, fielding press inquiries as adeptly as she tracks parts shipments or directs the shop's race support trailer program. ALL PRODUCTS ARE NOT CREATED EQUAL Marselis has a unique perspective on sourcing products. "We don't allow relationships to dictate which brands we carry, and we look for companies that are on the forefront of technology, quality control and on-time delivery," he reveals. "We also buy in advance of the demand, when consumers aren't aware of the product, knowing that it might take several months before they are. We're OK with that, because we're cre- ating the wave instead of being behind, when demand exceeds availability and we're stuck waiting along with everyone else. That is much more frustrating and defeats the whole purpose of evaluating new products." Marselis also recognizes that with some products that are already in demand, "it's on us to plan ahead. If we know products from a supplier are 6-8 weeks behind, we need to place orders in advance if we expect to have them in our inventory when a cus- tomer comes in and wants to buy them. These days, waiting is not an option. The A toterhome and race support trailer, and a motorhome with a smaller trailer is how SDHQ rolls. Ryan Marselis is the guy in charge of SDHQ. The staff at SDHQ exhibits an "espirit des corps" that resonates with customers. Creating the Wave

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