February '19

Issue link: https://nbm.uberflip.com/i/1072611

Contents of this Issue


Page 43 of 87

40 • RV PRO • February 2019 rv-pro.com D E A L E R S T he new RV Technical Institute may be just the solution the industry needs to fill the gaping hole in technicians facing the industry. Or, maybe the slowdown in ship- ments of new RVs that characterized the second half of 2018 is a sign that the market has been saturated and that the current level of technicians is going to prove adequate for the number of RVs that need serviced going forward. Either way, dealers have learned over the past 10 years of boom times that properly servicing vehicles in a timely manner is every bit as important as the initial sale if the industry is going to continue to move from the fringe of society's retirees and become a staple of mainstream culture. Still, even with the perfect training system, many are left with questions. Who is the perfect candidate to become an RV technician? Once a dealer identifies someone with the right apti- tudes, how does that person become trained to be the kind of tech who does the job right the first time every time? If dealers spend that time, effort and – to be frank – money to get that person hired and trained, how does he build the kind of loyalty that keeps the tech from jumping at the first offer from Billy Bob's RV across town or from another RV Techs: Find 'em, Train 'em, Keep 'em Showing interest in the right person can go a long way toward a long-term solution to technician shortages. By Travis O. Pryor Terry Cooper is one of the most-recognized independent technician trainers in the country. He is managing director of the National RV Training Academy. PHOTOS COURTESY OF RVIA

Articles in this issue

Links on this page

view archives of RV PRO - February '19