RV PRO

February '19

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resources available for commercial car- riers to infuse safety into our culture," he says. "We have higher hiring standards than our competitors – we're very strict and selective and I'll put our fleet up against anybody's in the industry. Every- thing we do, from safety and compliance to recruiting and dispatch methods to our online service and staff, is up to our high standards." Horizon is a culture of service, and that's what the company sells, he says, by meeting the needs of its constitu- ents, whether they are fleet drivers or shipping customers. "We're only as good as our last delivery," Schrock adds, "but for 35 years, we've become the oldest sole trans- porter of RVs." Beyond its fleet drivers, Horizon employs a staff of 75 in various sup- porting roles. The majority of Hori- zon's service is OEM manufacturer to retail dealer, shipped by its tow-away division (largest), flatbed division, and drive-away division. Horizon also has a local shuttle crew, which transports units from a manufacturer into one of the company's seven local shipping yards. Over-the-road drivers have access to the yards 24 hours a day, seven days a week. Drivers can use a proprietary smart- phone App to select a load, or use com- pany dispatchers, who "smile and dial." "It really comes down to each driver's preferences," Braun says. "Some people are automation-savvy, others prefer a phone call." The New Technology Advantage When Braun began working at Horizon (right after high school, sim- ilar to Schrock) the company conducted much of its business on paper, such as manual spreadsheets. Today, Horizon's operations are much more tech-savvy. "I started pushing automation and our IT," Braun says. "Our program has evolved into 1 million lines of code, developed by in-house programmers, which has given us a reputation in the industry for being on the cutting-edge." That cutting-edge mentality has resulted in an innovative and useful driver smartphone App that Horizon released two years ago, which provides the ability to select loads; submit paper- work; receive settlements; stay in com- Horizon Transport Secretary Treasurer Ruth Ann Schrock (from left), President Joe Braun and Chairman Marion Schrock stand near the Horizon Driver Hall of Fame wall at the company's headquarters. rv-pro.com February 2019 • RV PRO • 53 PHOTO BY STEVE TOEPP/ MIDWEST PHOTOGRAPHICS

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