February '19

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rv-pro.com February 2019 • RV PRO • 59 to be a big deal for us, our drivers and our customers." As the new president of Horizon, Braun's vision is to "continue to be a blessing in people's lives. For the people who choose to join us and our contractor fleet, I want them rewarded and to feel they made a smart decision and that they're gaining from their decision. That's a primary objective, along with the relationships we build with our customers – those are our prized assets." The transport company is in the process of renovating its old office, of which 6,000 square feet will be developed into a drivers' lounge that will be open around the clock. It will feature showers, washing machines, a kitchenette, vending machines, parking for several trucks to plug-in during winters, an indoor heated shop for light vehicle main- tenance, and a place to relax. It's anticipated to be completed and available this month. Rave Reviews Reinforce Mission Horizon received an early Christmas present when results from a recent survey delivered four- and five-star reviews for customer satisfaction. "It was a result of all the hard work we put into training and customer service," Braun says. "It was an extensive survey, and we expected to get 'beat up' maybe a little bit, but the survey conductors told us that many responses were virtual top scores, which is nearly unheard of. It was an affirmation of our motto and every- thing we strive for. "You show up to work, bring your 'A Game' and meet the challenges with best practices – that's how you get to be 35 years in business." A Horizon Transport driver hooks up to a travel trailer as he prepares to leave on a delivery trip. Spend MORE time on things that matter. • One Key • Convenience • Security The Bauer Keyed Alike System PRODUCTS BAUER KEYED ALIKE OPTIONS THE MOST Bauer Products 866-682-2837 • bauerproducts.com 60 YEARS LEA D I NG T H E W A Y F O R

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