RV PRO

February '19

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6 • RV PRO • February 2019 rv-pro.com PRO Parts Advice: Mel Selway Guest columnist and parts expert Mel Selway says that, by using designated bin locations and utilizing a perpetual inventory process, parts departments can do a better job of determining what and how much to stock. PAGE 48 Horizon Shines Brightly A 35th anniversary and new president bring in the new year for tech-savvy Horizon Transport, the country's oldest RV delivery company. PAGE 52 Departments: Editor's Note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Product Highlights . . . . . . . . . . . . . . . . . . . . . . . 76 Ad Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 About The Cover: Horizon Transport's leadership team (from left to right) Marion Schrock, Ruth Ann Schrock and Joe Braun are part of the drive toward using technology to take the transport company into its next phase. The company is celebrating its 35th year in business this year. Photo by Steve Toepp/Midwest Photographics Contents continued AFTERMARKET: BUSINESS: RVTI: The Track for Tech Training With the industry's new training facility expected to be ready by fall 2019, RVDA's Phil Ingrassia and RVIA's Frank Hugelmeyer talk about the challenges of getting the industry staffed and the benefits to dealers in the U.S. and Canada. PAGE 34 RV Techs: Find 'em, Train 'em, Keep 'em Showing interest in the right person can go a long way toward a long-term solution to technician shortages. PAGE 40 Dealer Trends Dealers from across the country interviewed by RV PRO say they are generally optimistic in their outlook for 2019. PAGE 44 DEALERS, cont.: BUSINESS, cont.: Riding the 'Amazon Effect' Rollick helps clear the communication lanes between manufacturers, dealers and consumers to make the sales process more transparent. PAGE 60 PRO Business Advice: Chuck Marzahn Guest columnist and 20 Group leader Chuck Marzahn says there is a real opportunity currently to positively impact customer satisfaction, but it will take a coordinated effort by OEMs and dealers. PAGE 66 Special Product Focus: Essential Items This month's special product focus is dedicated to those items most likely to be on a dealership's must-have checklist for new RV buyers. PAGE 68

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