March '19

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40 • RV PRO • March 2019 rv-pro.com S P E C I A L S E C T I O N – R V X P R E V I E W Dustin Johns President, Travel Lite RV Dustin Johns started at Hart Housing in the chassis depart- ment. In 2003, he began at his father's RV company, Travel Lite RV. To earn his stripes, his dad made him start in the factory, working his way up to sales trainee. Over time, Johns took over the entire sales team and started to incorporate marketing, which at this point was nonex- istent for the small company. In 2015, Johns bought out his dad and has continued the transformation of the company since then. His slogan is "innovation not duplication" and he is constantly trying new things that aren't found in other RVs. There is always a buzz throughout the office and factory and his positive atmosphere and gravitational pull have driven a positive attitude across the company. Mike Cowherd Shop Manager, US Adventure RV Quad Cities Mike Cowherd started his career in the RV industry as a technician in 2001. In 2006, Cowherd joined US Adven- ture RV in Davenport, Iowa. Since 2015, Cowherd has been the shop manager, man- aging a team of 14 associates, including service, body shop and detail departments. Due to Cowherd's leadership, com- mitment to customer service, and his team's performance, his departments have experienced a 75 percent increase in revenue since 2015. Cowherd's team was instrumental in US Adventure RV being selected as one the Top 50 Dealers in 2018. Cowherd is also involved in community organizations, including participating in the "Polar Plunge" for Special Olympics in 2018. Joey Schneider Owner, Service Manager, Ocean Grove RV Supercenter Joey Schneider was born into a family that not only owned an RV dealership, but also started what is now a thriving RV camping resort. He started out by washing units and sweeping floors for his father at a young age during the sum- mers and moved up through the ranks starting in the parts department and to his present position of owner/ vice pres- ident and service manager, where he handles the day-to-day operations of the service center and making customer service a top priority. Schneider constantly gives back to the com- munity, supporting more than 50 local charities and organi- zations within the St. Augustine area. Schneider and his wife, Devin, have two daughters, Zoe and Dakota. Chase Baerlin Vice President, Bankston Motor Homes The grandson of Harrison Bankston (owner), Chase Baerlin has been working in the dealership since a young age. After running a multi-crew landscaping business for four years, he rejoined the family business in earnest. Starting in the ser- vice department, Baerlin later transitioned to sales and also managed marketing. In February 2016, at age 25, Baerlin became the sales manager. Since then, sales have soared, and continue to exceed industry averages year over year. Now involved in all aspects of daily operations, business develop- ment, and expansion projects, Baerlin's vision as vice presi- dent is setting the stage for the next generation at Bankston Motor Homes. James Bonin General Sales Manager, Pan Pacific RV Centers James Bonin began his career at Pan Pacific RV Centers in January 1997 at the French Camp, Calif., location. Working part-time while still in school, Bonin learned the parts and service departments closely under the direction of Jim Shields, owner and president. During this time, he was taught the basic skills and disciplines necessary to work as a team to provide the best possible customer service experience utilizing proven processes gained through Spader Management training. By mid- 2014, Bonin became the general sales manager of the dealership. Together with the current President Joey Shields, he has grown the dealership from zero to over $20 million in sales with more than 25 employees. Editor's Note: At time of publication, the entries above did not have accompanying photos.

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