RV PRO

April '19

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rv-pro.com April 2019 • RV PRO • 43 be three months out for appointments, whereas we try to be three weeks, so our sheer size also drives business," Bruce says. Aside from chassis work, Bruce says the service team can handle anything that comes into its bays, from accessorizing with the bells and whistles of solar and satellites, to roof and collision repairs and basic maintenance. "We're highly involved with IDS (Integrated Dealer Systems) and are fully mobile with tablets," he says. "We use the technology for service writing and for technicians to clock in and out of jobs, and it provides photos and digital inspections using a speech-to- text feature that can be attached to work orders on-the-go." A full-time triage technician also works the service drive to quick-solve simple repairs. In addition to price-matching units, Bruce says Manteca also price-matches all of its parts, including those sold on Amazon, "whether I win or lose." The 5,000-square-foot parts department fields 12 employees and runs about $300,000 of inventory on a monthly basis. Over- the-counter customer sales account for $100,000, while parts for the service department are another $150,000 – although totals can reach as high as $350,000, depending on the season. Service Advisor Kayla Bible peeks out from behind a friend. Manteca's 79,000-square-foot facility includes 30 service bays. • Protection from wind, rain, sun, and bugs • Quick, easy set up - no drilling required • Zippered privacy panels • Easily stores in a convenient, lightweight storage bag Extended Living Space for Your Outdoor Adventures Revolutionary Airbeam ® tent design, by Vango. The European leaders in Air Tent technology. 574.293.1581 • MORryde.com •

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