April '19

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rv-pro.com April 2019 • RV PRO • 45 A Winning Company Culture All things considered, Romitti says a large part of Manteca's success is driven by happy employees whose attitudes transfer directly into a positive experience for customers. "We seek out people who are willing to put in extra effort and are willing to engage with customers," he says. "If a prospective employee requires training for sales or service, we're willing to do so for the right candidate, but you can't train good morale and outlook. We have a great staff, but hiring can be tough and we're constantly searching. "We have a commitment to warm, personal attention, and high standards of service excellence," he adds. "We believe in motivating and rewarding our team members. Their efforts and contributions are recognized, and outstanding performance is rewarded." Manteca has an in-house "Morale Manager" who arranges pizza parties, barbeques, company camping excursions and out- door activities. Winners of a recent company contest also won a trip to Cancún, Mexico. "Those are just some of the ways we recognize our employees' efforts," Romitti says. "Company challenges are a great way to encourage teamwork. We also have a program we call 'Helping Hands,' where we help employees in need during a crisis at home – anything from needing a transmission or otherwise. All of those things go a long way for company morale and our culture." That culture also extends to the surrounding community. Community involvement includes donating RVs for use to the police department for fundraisers, and a wild game dinner for which the dealership makes its facility available while also offering staff assistance. Proceeds go to families in need. "Anytime we can become involved with the community, we will," Romitti says. As the dealership's February sales were tracking similarly to the previous month's double-digit increases, Romitti says he is optimistic about the year ahead for the dealership. "We prepared ourselves toward the end of last year, invento- ry-wise," he says, "but overall, our success lends itself to the way we have our units priced and how we conduct business." Sales associate Stacy Lynn stands ready to greet customers at Manteca Trailer's front desk. R V P R O D U C T S G R O U P ® 365 W. Victoria St. • Compton, CA 90220 • 800-347-2232 • www.norcoind.com/bal Lock-Arm Stabilizing Bar Model 23216 1 Box for Front OR Rear TENT CAMPER TRAVEL TRAILER 5TH WHEEL BUY 1 BOX WEEKENDER FULL-TIMER Watch Video: 1 Box for Rear 1 Box for Front TRAVEL TRAILER 5TH WHEEL 2 Boxes for Front 1 Box for Rear BUY 2 BOXES BUY 3 BOXES U.S. CONTENT

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