April '19

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rv-pro.com April 2019 • RV PRO • 73 When your parts associates contact each customer to coordinate the pick-up of their prep-list, should your parts asso- ciates confirm and record current contact information for each customer? During this contact conversation, could your parts associates mention any new acces- sories that are available for the type of RV that each customer owns? If a customer expresses an interest in one of those new (or carryover) acces- sories, should your parts associate offer to place that accessory on hold for the customer? And, if that accessory requires installation, should your parts associate coordinate that installation with the ser- vice department? Gee, that is a lot of questions. And, I have another: How could the answers to these questions help your business pre- pare for the season? RV Businesses Prepping For the Season Suppose that I have piqued your interest with these questions. Let's visit them to determine how they might assist you and your associates in preparing for the possible influx of business from RVers who are anxious to hit the open road. What if you decide to develop those prep-lists? How could they assist your parts associates and your parts manager to prep for the season? Here are a few ways these prep-lists could help: • Identify those items which you should have available now • Determine quantity levels needed – and order additional stock as needed depending on the volume of pre-pull orders "Why don't they do this at the manufacturer?" (#1 question we hear at RV shows across the country) Become an Authorized Applicator of the Original Lifetime NO LEAK Guarantee Roof REQUEST A DEALER PACKAGE CALL 904-814-2104 OR VISIT RVROOF.COM COSTS LESS THAN A TRADITIONAL RV ROOF SPRAYED ON • ANY STYLE RV • ANY TYPE ROOF INCREASE YOUR CUSTOMER BASE Reach more RV Pros! EMAIL PRESS RELEASES TO: dmacneal@nbm.com (800) 669-0424 X 230 www.rv-pro.com Meet RV PRO's Digital Content Editor David MacNeal

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