May '19

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Page 45 of 71

40 THE SHOP MAY 2019 happen. I'm not saying you must do this, but as a business owner, you should. You don't want to burn yourself out even more. Then I found something positive to focus everyone on—the four-day weekend coming up and then the holiday itself. Pes- simism will poison the atmosphere, so keep a good attitude. I made a copy-and-paste generic response that I used all week in case a friend called. If I had known how chaotic the phonelines were going to be, I would've also made a generic message to shoot over to the ven- dors we use throughout the day, informing them that we were short-staffed and might need some assistance. That way your ven- dors are aware of what's going on, especially if you're not the person who usually places the orders. When you're slammed, the last thing you want to do is take it upon yourself to guess a price. Unless you're absolutely certain, don't do it or you'll cost yourself money and confirm a false price for future work. It'll also create more work for you in the long run when you must dig yourself out after the same dealership sales department sells When It Rains, It Pours We supplied grab-and-go catered food for our crazy week, so employ- ees could snack when they had the chance. It was no fun, but here's Dad cancelling plans during the holidays to help deliver cars. I can't remember what day of the week this was, but it was 7 or 8 p.m. I ran inside the leather department and tried to keep the energy going. We had started overnight shifts on Wednesday. Here's DJ digging into the lonely spread. Normally we'd have at least 30 people hanging out and eating, including vendors and dealers, as we wound down the week before Christmas. My brother answering calls while he ate. The leather department really started piling up. I still feel anxiety looking back at these photos because I remember just how stress- ful everything was at this point.

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