July '19

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100 • RV PRO • July 2019 rv-pro.com D E A L E R S to allow County RV to stop paying them, as owners of the building, any rent for a couple of years. "Business was slower than normal, sure it was, but we were fine," Vrzich says. "We never went into debt or anything." Both Vrzich and Foulds put a lot of stock in the quality of their employees. "It's been a great ride for sure, and we've been blessed with good employees," Vrzich says. "It's the employees who have kept it going, with direction and coaching from our end." "They're great. They're the next generation of County RV," Foulds says. Taking Care of Employees To hang onto those employees, many of whom are the sole breadwinners in their families, Foulds says County RV Service Center pays well and offers a benefits package that includes bonuses, health insurance, and a 401(K) with a 3 percent com- pany salary match. As a result, "We're not the cheapest in town," Vrzich says. "But with that, we're going to be fair with you, give you pro- fessional service, and stand behind what we do." Several employees have been with the company for 20 years, and both partners expressed concern about the state of the nation's workforce and their ability to fill positions as their older workers retire. "We have a situation here where we need to train people. It's a national problem," Foulds says. "The Internet, the phones, the electronics have all taken the minds away from the youth." Adds Vrzich: "Everybody wants the money, but they don't want to work for it. … Everybody's got that problem; they can't find help." He says County RV Service Center has had the best luck taking in people with no RV repair background or schooling, but a willingness to work, and training them from the ground up. Most of that training happens in-house, he says, although the company will send its employees to training programs at the annual RV shows and elsewhere. Anyone without the drive to work and better himself prob- ably won't do well with Foulds and Vrzich, who got where they are the hard way. Foulds served a tour of duty as a Marine in Vietnam in the late '60s, came back to the United States, worked as a "grunt mechanic," and then gained experience in a number of other fields before buying Ty and Bud's Hitches and Welding. "It rounded me out," he says of that work experience. Meanwhile, Vrzich says he left home at the age of 14 and never went back. As a youngster, he knew the value of hard work and had been able to build a savings account by delivering papers, mowing lawns, and waxing cars. After leaving home, he paid $5,000 for a 4-year-old, 33-foot Holiday Rambler travel trailer from a dealership near his home. Parts service specialist Robert Miller helps customer Larry Bartek with his order.

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