RV PRO

July '19

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102 • RV PRO • July 2019 rv-pro.com D E A L E R S "When your motorhome breaks, we have the parts to fix it … like solenoids and jack parts," he says. When the two men merged their businesses, each had a top-rate hitch worker, Vrzich says. "Those guys could fabricate and build a Class III hitch from scratch." And when it seemed every motorhome on the road was towing a Saturn, County RV's crew became adept at fabricating base plates that were bolted and welded onto the tow cars, he says. These days, with the more sophisticated electronics built into vehicles, "manufacturers don't want you welding on anything anymore," he says. So, County RV now usually bolts on other makers' base plates. "It takes our liability out of the equation," Vrzich says. Addi- tionally, "we do a lot of roof repair, a lot of collision repair, body skin," he adds. The paint work is done by a third party off-site. "We've got a big fifth wheel in here now with a rubber roof, less than a year old," he says. "The birds actually pecked through it, and we're putting on an aluminum roof." Another example of the repair work the crew does involves damage from tire blowouts. "We see this every day," Vrzich says. "We've had tire blowouts where the passenger front tire went right up through the front seat. … After a tire blowout, you look inside, and it looks like an explosion." County RV Service Center also sells extended warranties – up to eight years on a new motorhome and nine years on a travel trailer; and for used units, up to five years. "It's a win-win for us; if they're in town, they're going to see us," Vrzich says. "We sell a lot of extended warranties," he says. "If they're smart, they will buy one, because these new RVs are so complex, with all these slide-outs and jacks and everything." Vrzich says the service shop sees a lot of repeat customers who save up a list of things for County RV to deal with when they come through town on their annual trips. Customers who have older RVs but want to keep them will go to County RV for help changing out appliances, adding solar systems, and even repairing and replacing upholstery and cabinetry, according to Vrzich. The partners say one of the biggest changes they have seen over the past 26 years is the influence of the Internet, with customers able to go online to research and buy parts, and the changes the online world brought to the company's marketing efforts. "We've evolved into a much different business, but still with the same basic core," Foulds says. "The business was built on honesty, integrity, and its employees." Technician Frank Aguilar finishes up the install of a fifth wheel hitch. Technician Martin Ramirez works on a fifth wheel. In addition to service, County RV Service Center also sells extended warranties – up to eight years on a new motorized coach and nine years on a travel trailer; and for used units, up to five years.

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