July '19

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And while Hargrave has a senior management role, she is "technically" outranked by both Jason Zaroor and her mom. However, that would only matter "if we were ever at odds on something," she says, adding that so far, "It's been smooth sailing, as Jason, mom, and I form a great trio that is good at listening to and respecting each other's views, and (and I'm not making this up) we have yet to disagree about a direction the other is going." She admits that, "sometimes it's hard for my siblings to take my direction, but I'm lucky that they respect the senior position I'm in and the years of work I've put in to get there." Her siblings agree. Guzman says that both an older brother (Jason) and her sister, Vanessa, are supervisors, so, "I run my department, but still answer to them." She doesn't see it as an issue, though. "There can always be struggles, but inside these doors we strive to make dad's legacy bigger and better so our children can do the same after us! Outside these doors, we are an amazingly close family. The example our parents set make these two worlds possible, so we are able to love and support each other and work so well together." Nathalie Zaroor doesn't see any downsides, either. "The great thing about the RV market is how close-knit it truly is, and that is very much how we are as a family, as well," she says. According to Jason Zaroor, "the only downside is that I tend to not hang out with my siblings as much as I would if we didn't work together five-plus days a week. I love every one of them, and I don't want them getting too tired of seeing me!" Communication is the common thread when the Zaroors talk about making it work at work. Guzman says, "even in the down times, you get to interact and work with people to make it right. There isn't a much better feeling than that." Zachary Zaroor agrees, "It can be difficult at times to work with family, but that is not market specific and is usually easily solved with better communication." It's only fitting that mom, Rhita Zaroor, should have the last word. "I'd say I'm in a unique position where I work with five of my eight children every day," she says. "That can be a little bit of a juggling act on days with high stress or when emotions are running high, as it's difficult to only have on my 'boss hat', as moms can't just turn off our need to be peace-makers. In retro- spect, there have been times (especially in earlier years) when I should probably have been more of a disciplinarian instead of a peace-maker." RV PRO: ALL IN THE FAMILY July 2019 • RV PRO • 31 With DealerPRO's Award Winning Training results@dealerprotraining.com TM 1.888.553.0100 With DealerPRO's Award Winning Training With DealerPRO's Award Winning Training Boost Your Service Profi ts and Tech Productivity FIXED OPS TRAINING Dealers' Choice Awards ADVISORS: "Loved this!" "12 step Service process—10++!!" "Everyone should attend." MANAGERS: "Need more of this type of training to lead correctly." "The littlest details make the biggest difference." "Great tools…" Service Advisor Certifi cation $795 • Proactive Customer Communication • Consistent Processes: Reception & Walkaround • Menu Presentations • Feature/Benefi t Selling • Accelerate Repair Event Cycle Time BOGO SPECIAL: Buy One Seat, Get One FREE! rvdealerprotraining.com Dealer/GM/SM Certifi cation $995 • Maximize Technician Productivity • Management/Leadership principles that develop Top Performers • Implement Pay Plans that Motivate employees • Learn Recruiting Strategies that work DPRO-355BoostAd7_125x4_875RVPro.indd 1 5/1/19 2:26 PM

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