October '19

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28 THE SHOP OCTOBER 2019 to keep them long-term. "However, there's always someone willing to pay more," Wylie notes. "But, if they're here, we try to provide their needed days off. It's like a family because we all work together. We've learned that we've got to communicate with each other." THE NEXT LEVEL Wylie admits that running a business with more than 50 years (counting Samrany's ownership) of history is an advantage in securing word-of-mouth referrals versus conventional advertising methods. It also doesn't hurt having decades-old business alliances. "Keith had a machine shop that was his and today it's called K-S Machine Shop," says Wylie. "It's not ours, but that shop does our internal engine work. Most local businesses don't do what we do, but busi- nesses know what we do and they pass our name on." All of which spells "more and more" in Wylie's world, meaning K-S Auto is out- growing its 10,000-square-foot location, which includes 5,000 square feet devoted to the parts showroom run by Eric Lagace Parts, Service & So Much More Dealing with "car people" means every project must meet the highest quality standards.

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