November '19

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rv-pro.com November 2019 • RV PRO • 43 The curriculum is based on seven courses and 38 modules and is broken up into levels. Other dealerships with techs currently employed would have to break up the curriculum into modules – the equiva- lent of about an hour – which Lee said can take a technician a full year. The curriculum can be done by course or module – whichever works best for a dealership. For some, that may be the winter months. Lee also stated that the way the system is implemented allows for areas of improvement – testing what works and what doesn't. During the grand opening, RVTI officials allowed attendees to tour the facility. RVTI's hands-on training area, which resem- bles an RV service bay, is filled with a few travel trailers and teaching kiosks with various appliances dissected on tables or wooden contraptions. The RVTI facility combines classroom training with a hands-on approach in the service bay, applying the ideas and Opposite page: Dealers enjoy food and drinks at Furrion's headquarters ahead of a Grand Design-sponsored concert by the band Train. Top photo: Tommy Shaw leads the members of Styx through a litany of '80s hits at Forest River. Middle: Big Kenny (left) and John Rich perform their Big & Rich country hits at Forest River. Above: Patrick Monahan and Train perform at Furrion.

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