December '19

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rv-pro.com December 2019 • RV PRO • 37 President Don Clark) and the Mon- tana line, so when we were able to jump onboard, we did it immediately. It's one of the fastest-growing companies and we've had great experiences with them – there's minimal warranty issues and they stand behind their product." Keystone also has been a longstanding manufacturer/partner for the same reasons. "They go above and beyond for us because we've carried them for so long," Rone says. "A customer might be one month out of warranty, and if we call Key- stone and explain the nature of the specific issue, they'll often help us out with some goodwill – it builds a good reputation for us and them with the consumer, who have spent their hard-earned money with us. If you can't stand behind your product, people will shop elsewhere." Sonny's RVs' parts department is well- stocked, featuring a large selection of hitches and towing accessories, water and sanitation products, interiors and exterior replacement parts, as well as OEM replacement parts, to serve the dealership's largely transient customer base.

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