December '19

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rv-pro.com December 2019 • RV PRO • 39 but Rone says the onus is on dealers to educate customers about its importance. "Customers need to know what should be done so there aren't any problems down the road," he says. "If we don't tell them, then we're at fault for not educating them." Sonny's RVs also features two indoor truck bays, which in recent years have become a new profit center. "Typically, everyone who comes in arrives with a truck tow vehicle, and aside from the usual hitch installation, we realized we could also sell other prod- ucts, such as grille guards, floor liners and spray-in bedliners," he says. Rone notes that Sonny's RVs also profits from fleet work from the oil field companies. The parts team at Sonny's RV is comprised of (left to right): Ash Johnson, Parts Manager Michael Gisse, Robert Breck and Brandy Malloy. Shop Manager Scotty Budig performs an inspection on a Class A motorhome. The dealership fields six trained technicians working in six indoor RV bays to meet the needs of customers. Thanks to training provided by manufacturers, the dealership's service techs are capable of tackling nearly any repair job.

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