THE SHOP

January '20

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2 THE SHOP JANUARY 2020 CONTENTS // January 2020 // Volume 22 Number 8 17 NEW HORIZONS FOR SDHQ MOTORSPORTS Lessons learned from a Grand Reopening celebration. By Jason R. Sakurai 22 CHALLENGE ACCEPTED! The 2019 SEMA PRO Cup Challenge showed how creative packages can lead to profits. By Dino Perfetti 26 THAT'S REASSURING! Restylers need to be constantly monitoring & improving their dealer relationships. By Josh Poulson 30 RESTYLING PRODUCTS Accessorize any ride. 6 RETAIL FORECAST 2020 Shops should prepare for happy shoppers & slowing growth. By Phillip M. Perry 16 PREVENTING CREDIT CARD CHARGEBACKS Six ways to avoid costly mistakes. By Shannon Walcott PERFORMANCE 48 GO WITH THE FLOW Performance oils & fluids can increase horsepower, efficiency & profits. 56 LET'S GO TO THE CLUB Joining vehicle owner associations has its benefits. By John Gunnell 60 PERFORMANCE PRODUCTS Stock your shelves with these go-fast parts. FEATURES \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ REST YLING DEPARTMENTS \\\\\\\\\\\\\\\\\\\\\\\\ DRIVER'S SEAT ..................................................4 AD INDEX ........................................................63 ONE MORE THING ............................................64 ON THE COVER Despite full employment, robust consumer spend- ing, low interest rates and a strong housing market, forecasters are predicting a challenging operating environment for retailers in the year ahead. Monitor- ing trends can help shops prepare for any scenario. See story on page 6. (Photo by A.J. Hecht) PRECISION ENGINE 36 BUILDING THE NIGHTHAWK II LS, PART III As a raffle prize at the 2018 PRI Show, this all-black beauty needed to have it all. By Mike Mavrigian 42 BANGERS & FLATTIES FOREVER A strong market for a classic engine design. By Tony Thacker 46 PRECISION ENGINE PRODUCTS Parts for the power plant. TECHNOLOGY & ELECTRONICS 34 APPS MAKE IT HAPPEN New technology strengthens installations & helps with client communication. By Jared Cohen

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