January '20

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rv-pro.com January 2020 • RV PRO • 35 "My challenge is simple: Everyone here makes sure at least one of those people you're thinking of (not in attendance) attends next year," he said during his closing remarks. "I know that's a lofty goal, but really, we can all think of one person we have influence over and convince them to come, can't we? I believe once they come, they'll see the benefit and continue coming. I know we've all heard it, 'it's the same ever year,' but that just simply isn't true." And any forecasts of doom and gloom are no excuse. In fact, even a slower year like 2019 hasn't been as bad as some of the numbers indicate. "We keep hearing that 2019 will be a Top 5 year for the RV industry in terms of wholesale shipments," Regan said. "But according to Stat Surveys, 2019 will likely be a Top 4 year for retail sales. This is a story that needs to be told. RVDA is working with Statistical Surveys regarding a pilot program to provide dealers and the industry with a new 'early' RV retail report." Ingrassia agreed, and pointed to some of the education courses held this year as good examples of building on what has hap- pened in previous years. "Chris Andro and the Expo Committee have tried hard to mix it up," he said. "The Super Lawyers event, for example was a continuation of what started last year with all new material." The course was billed as providing information to help dealers avoid getting sued. Panelists Chris Lowman, Scott Folkers, Brett Richardson, Rob Cohen and Harold Oehler discussed the impor- tance of getting service customers in and taken care of and out the door in a timely fashion. They said any time litigation hits a dealer, the most important things the defense can rely upon is communication and documentation. RVDA President Phil Ingrassia (left) presents the James B. Summers Award to Andy Heck of Alpin Haus RV. C M Y CM MY CY CMY K LIFETIME WARR ANT Y PATENTED READY BRAKE SUPPLEMENTAL BRAKE SYSTEM THAT'S INTEGRATED INTO THE HEAD OF THE BAR 12,000 lb towing capacity All steel Safety cables are included Non-binding legs Integrated tow brake Stowable on motorhome

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