January '20

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62 • RV PRO • January 2020 rv-pro.com RV I N S I G H T S At most companies, there is at least one employee with quirks and tendencies that prevent the business from reaching its full potential for growth and success. In those situations, it is important for managers to deal with those employees in a way that doesn't alienate them but does motivate them to take corrective action. By Vince DiCecco Vince DiCecco is a seminar speaker and author with particular interest in business management/ development and marketing subjects. He is the owner of the Acworth, Ga.-based Your Personal Business Trainer. He may be reached via email at vince@ypbt.com. or visit his company website at www.ypbt.com. A s you arrive at work, it seems like a typical day: Your technicians are shouting to each other over the din of noise in the service shop, phones are ringing off the hook in the sales and business offices, and the pile of paperwork on your desk seems to grow before your eyes. You haven't even poured your first cuppa Joe when you notice one of your better workers walk through the door 20 minutes late. Again. Before you can ask him the reason for his tardiness, you are paged for a phone call from your staff accountant. She wants to know where to find the information she needs to complete the dealership's quarterly tax return; it's due to be electronically submitted today. You make a beeline for the desk of your office manager only to find the unfinished report lying on top of it and the office manag- er's chair empty. This is not the first time your accountant has had to call you for the figures and details. Just when you thought things couldn't get worse, one of your sales reps approaches to tell you she refuses to work with Pete because he won't stop bothering her. When you ask her what he's been doing, she says, "He keeps making fun of me in front of the others. If it's not commenting on my choice of hairstyle or clothes, then it's mocking the way I say some- thing. I won't stand for it any longer." You promise her you will take care of it and ask her, for now, to get back to work. She concedes. Sound familiar? Would you say, generally, that you have a good group of employees, but some of them have quirks and tendencies that prevent you from getting the entire organization to the next level of growth and success? Do you think you ought to do something about it but are afraid you may lose good people if you rock the boat? You are not alone – even if you have a business with as few as six employees. The good news is that there is a way to handle flawed workers without alienating them and having them quit. Care to try out a simple plan? Let's go. Strategies for Dealing with a Troublesome Employee An otherwise good employee with that one nagging flaw can drag down the performance of an entire organization. Fortunately, there are strategies savvy managers can employ to deal with such issues head on.

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