February '20

Issue link: https://nbm.uberflip.com/i/1203735

Contents of this Issue


Page 41 of 104

rv-pro.com February 2020 • RV PRO • 37 "You can appreciate someone because it's good for business," he adds. "And then you can appreciate some because it's good for the relationship. And I think that pretty much sums up Campers Inn." Oh, the Places You'll Grow Campers Inn RV currently stands at 27 locations, gradually moving West to become one of the largest dealerships in the country. But the behemoth never planned to grow so rapidly. In fact, it was a natural occurrence in how it builds cus- tomer and employee loyalty. "We didn't realize that as we got more stores and had more great management come onboard – it was like a snowball starting to roll. That's really what hap- pened," says Ben Hirsch. "More good people joined that believed that Campers Inn can really be an RVer's trusted resource in each of our markets. And we started looking at each of our stores. How we could grow it? How we could grow more stores in the various markets?" He adds, "I really couldn't care less whether or not we're the biggest RV dealer on the East Coast or in the U.S. or what- ever. I really care about being the best RV dealer. A lot of people say the best or No. 1. Jeff Hirsch is pictured here receiving the James B. Summers Award – the highest honor given by the RV Dealers Association – during an RVDA Convention. Hirsch has volunteered in several capacities with the RVDA. What we talk about is growing our company sustainably, making sure that we're doing it with the original founder's vision in mind, which really is about customer service and treating the customer right. — Ben Hirsch

Articles in this issue

Links on this page

view archives of RV PRO - February '20