March '20

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RV O R I G I N A L E Q U I P M E N T C ompanies often make radical changes because they're failing – or wildly succeeding. At Gold Heat, success has been the fuel behind a couple of major changes over the past two years that are poised to drive the company – already supplying two- thirds of all radiant floor heating systems for Class A diesel pushers – to new heights. In mid-2018, Ken Millard, the company's president and founder, opted to turn over much of Gold Heat's day-to-day operation to a general manager so he could focus on updating its service training, a move he views as integral to further expansion. And, in a nod to common perception, at the end of last year the operation replaced the name it began under in 2002 with the moniker of its lead product. Seeing the Expected The jury may still be out on the name change, and Mil- lard admits there may be some confusion among would-be customers and even some disruption. However, by utilizing Refining the Gold Standard Gold Heat makes a handful of changes – including adopting its name – to better train and service its OEMs as well as the owners of high-end motorhomes and towables. By K. Schipper Sean Fitzgerald works on assembling a Gold Heat mat. 58 • RV PRO • March 2020 rv-pro.com

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