March '20

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62 • RV PRO • March 2020 rv-pro.com homes, Forest River, Foretravel Motorcoach, Marathon Coach and Thor Motor Coach, it's obvious it chose wisely. "Thor is our most-recent add," says Millard. "They didn't even option us. They did a couple test coaches and bought Gold Heat as a standard feature on the Tuscany model." The company has always been recognized for its support of its OEM customers and Millard sees no reason to change that. "We flew out to Elkhart, we went to Thor's plant, we showed them how to install, we showed them how to troubleshoot, and we showed them what techniques people doing the thinset would have to change to be successful," says Bishop. "Now, they're turning the crank." Gold Heat does its best to make sure it's easy to work with from the very beginning, however. Millard says his designers are fre- quently on a first-name basis with the designers of its OEM clients. "An OEM will send us an AutoCAD floorplan, we drop it into our AutoCAD, and we design a mat for it and ship the drawings back," adds Bishop. "They approve it and we go forward. Even if there are a lot of floorplan changes, we only need a few days." And, Millard stresses what comes back is more than just a check print that shows the heat map. The check print shows exactly how the mat should be positioned within the floor plan. If there is a problem during the installation – say a mishap with a grouting knife – the company can respond quickly. In a true emergency, Gold Heat has been known to do a same-day Ricardo "Rico" Ayala-Elias works on the circuits of a Gold Heat mat.

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