March '20

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64 • RV PRO • March 2020 rv-pro.com turnaround, including shipping, although Bishop says that isn't always necessary "They'll say they need a new mat tomorrow, and we say, 'You have one on your receiving dock that's destined for Coach No. such-and-such,'" he says. "We'll tell them to use it and we'll backfill because we know they don't need that one until next Tuesday. "We really help them problem-solve and keep the line running." Millard is confident that buyers of more economical units are also recognizing the difference radiant heat can make to their units, and he says Black Gold is con- tinuing to show more demand from the towable market. "As opposed to the Gold Heat custom mats, Black Gold is very adaptable and well- suited to go under vinyl and engineered flooring," says Millard. "It's only a matter of time before customers demand, or an OEM decided to include Black Gold as a feature in high-end towables or gas Class A's." In the meantime, as buyers become more feature-focused, Black Gold is picking up customers, primarily remodelers. Mixzail Ortiz, shop lead, works on a Gold Heat mat. Arturo Rodriguez-Torres, a senior assembler at Gold Heat, stretches out some of the heating element as he works on putting together a mat.

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