March '20

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rv-pro.com March 2020 • RV PRO • 67 "It times, at the speed of light, how long it takes for an electric pulse to go down and come back," Bishop explains. "We get those numbers and we can say 'Lift this tile; the fault is going to be there.' They don't have to pull up the whole floor. "And, if somebody calls and says they repaired a mat once, but it was three years ago, we walk them through the job." Looking forward, Millard says con- tinuing to distinguish Gold Heat through its service and training before and after the sale is a major goal. And, if the RV industry – or a related market such as housing or marine – indicates it's open to another product, he'd be happy to address that need. "One of the things I'm proudest of – beyond the products and the way I serve my customers – is the way the company serves my employees; that's very important to me," Millard says. "I'm excited to see what we can achieve in the next few years serving our existing customers and reaching out to new ones." Product Engineer Jim Pfaltzgraff (right) and recently hired Design Engineer Kyle Nasman take a quick break at the Gold Heat facility. PRODUCTS BAUER Heavy-duty stairs deserve heavy-duty rails • Just one key! Match the handrail lock to your existing Bauer RV locks. • Stromberg Carlson stainless steel rail and cast aluminum locking mounts. • Lock the rails perpendicular to trailer for stability. • Lock the rails parallel to trailer for extra security during transport or storage. 866-682-2837 www.bauerproducts.com Heavy-duty stairs deserve heavy-duty rails

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