March '20

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rv-pro.com March 2020 • RV PRO • 87 to stay in their RV lifestyle if they can receive proper service care." Baidas adds, "Service in the RV industry has always been challenging and always will be. It doesn't get the support that it needs, whether it's from manufacturers and sup- pliers or dealers and training. We're con- stantly examining areas that we can improve on to give better service, and that can involve better communication with all partners and finding technicians and training them. It's all geared toward service." There also will be some light automo- tive work performed, as Virginia has a state inspection, so additional staff will be hired, and McNamara projects his market will ultimately demand 60 to 70 bays. "Most dealerships won't service an RV if they didn't sell it, but our size lifts that restriction so we can be a better partner. If you didn't buy from us, we'll still fix it," he says. "And not only will we repair Technician Phil Rankin uses a voltmeter to perform a test on an RV.

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