April '20

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rv-pro.com April 2020 • RV PRO • 15 "We are highly mechanical working on running gear for the systems that run the motorhome. That's probably, I would guess, 75 to 80 percent of our business," he adds. "We're very heavy into the into the operating systems, whether it be pneumatic, hydraulic, electrical, elec- tronic or mechanical." Appeal Extends Across North America Fortunately for Thibodeaux, he isn't just reliant on the customers he can draw from around Lafayette Parish, the fifth-smallest parish in the state. He has developed a word-of-mouth network that even he can't fully explain. He has always prided himself on doing quality work, being certified in his trade and being able to convey his knowledge to anyone who was interested, either at a trade show education setting or just hanging out in his shop. But the fact that he gets customers from as far away as the upper reaches of northeastern Canada, who plan their annual summer vacations around a stop at Billy Thibodeaux's Premiere RV for some annual service or the latest upgrade, speaks to the fact that people will come from far and wide when they hear about a good thing. "My furthest referral came from a campground in Nova Scotia," Thibodeaux says. "I had a guy come from White Castle, La., who told some other campers up there about us. The guy who called said, 'I'm calling because we're sitting around a campfire at a campground in Nova Scotia and this guy said the sun rose and set over you.' It's just amazing how far the word travels." Building the network has sort of happened organically over the years. Thibodeaux says he has become well-known within the industry from articles that have appeared in RV PRO and Trailer PHOTOS BY SCOTT CLAUS

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