April '20

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26 • RV PRO • April 2020 rv-pro.com RV P R O LEG ACY S P EC IAL S ECTI O N F ifteen years ago this month, I wrote a column for the very first issue of RV PRO, and since then I have written many more columns for the magazine. As part of the celebration of RV PRO's 15 years supporting and reporting on the RV industry, I was asked to develop a column for this issue. In deciding on a theme for this month's column, I thought perhaps I could refer to that 2005 column for some inspiration. Despite the passage of time, finding it was surpris- ingly easy. To locate it, I simply accessed one of my two external hard drives where I archive doc- uments. Within that hard drive, I selected a folder named P.A.R.T.S., which contains doc- uments related to my business. Having opened the P.A.R.T.S. folder, I next opened a folder named Clients, which contained records of my interactions with my clients since I started my business in 1990. The parent com- pany for RV PRO is National Business Media (NBM), so I opened the client folder named NBM to gain access to the folder containing all columns that I have written for NBM since 2005, which columns were contained in folders named for each year. I located that first column, which was titled: Bin There – Found That. This seemed too coincidental to overlook because I used my document storage protocol to locate the specific column within a few seconds and with minimal effort. Thus, the title of my column for this anniversary issue of RV PRO is Where Is It When You Need It? Why Bin Locations Are Important In the retail business, it's often important to find something in order to respond to a customer's request. In the instance of this column, it was important for me to be able to locate the column that I wrote 15 years ago. And, using my document storage pro- tocol, I was able to locate that column within a few seconds. One of my primary objectives when working with my clients is to convince them to develop an efficient bin location protocol. My objective Figure 1 By Mel Selway Mel Selway is the president of P.A.R.T.S. Inc., a Sahuarita, Ariz.- based firm providing business management analysis and training to retailers. He can be reached by phone at 520-336-8606 or via e-mail at melselway@aol.com. Where is It When You Need It? A good bin location system could make all of the difference in terms of locating a part for your customer. Figure 2

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