April '20

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rv-pro.com April 2020 • RV PRO • 37 "I've always been a salesperson and it's always been easy for me – flat-out, that's what I do," Parris says. "But tackling parts and service has always been a project. I knew that when we fired up that little dealership eight years ago there wasn't going to be a problem moving units and we grew so fast because people like doing business with us. But we couldn't keep up in service. "We try very hard to give our customers the dream that they've purchased, and I don't want to sell something that we can't take care of, which is extremely important to me," he adds. "I realized we had to do whatever it takes to be the very best in service." Parris says he considers parts sales as an opportunity to offer customers products and accessories who might also eye a new RV in the process. Among the most popular parts brands he sells is Demco. "They're a great hitch for the money. Personally, I have a Demco Recon on my F-350 for fifth wheels, as well as a Demco tow bar on my motorhome to tow my Jeep. They weren't given to me – I bought them because I like them and we always steer our customers toward their products." Having the right parts in stock also facilitates efficient and Parris RV employee Keith Potts uses an iPad to document warranty work done on a toy hauler in a service bay.

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