April '20

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rv-pro.com April 2020 • RV PRO • 85 business safe – rather than the security tech- nology that they happen to administer and oversee, according to Ira Winkler, founder of Internet Security Advisors Group, a com- puter security consulting firm. "Fundamentally, good security really is just good systems administration," Win- kler says. "And if you can't afford or can't get a good system administrator, I recom- mend outsourcing that." In fact, Winkler says the smallest of RV businesses will probably be best served by an outsourced, third-party computing solution, given that the entire focus of a top-notch network systems provider is on configuring, maintaining and securing computer systems, 24/7. In other words: Owners and top man- agers may want to move the critical com- puter applications of their RV business to the "cloud," so they can take advantage of the relatively sophisticated web security offered in the cloud, according to Winkler. At a minimum, Sensei's Nelson recom- mends a quality internet firewall that's properly configured, and internet secu- rity software that guards against viruses, malware and spyware. Both are available with software packages like Symantec's Internet Security, Kapersky Security, Trend Micro Security and the like. And owners and top managers also need to be sure their staff gets the message that the company's security has to be taken very seriously, according to Conklin. "Education of your employees is key," he says. Staying Ahead of Hackers Staying a step ahead of hackers also means being careful with any custom-made software, Nelson adds, given that these pro- grams are rarely subjected to the rigorous security testing that popular, established software endures. Content management systems (CMS) – software designed to enable RV busi- nesses to easily update their websites – for example, are often custom-made. "A custom CMS is usually a bad idea," Nelson says. Many employees also tend to get lazy about passwords. In fact, research shows one of the most commonly used passwords is still "P-A-S-S-W-O-R-D" – a seemingly trivial oversight that has spelled the undoing of countless, otherwise stellar computer security systems, according to security experts. Nelson recommends complex alpha- numeric passwords of more than 12 char- acters, which are tough to crack even by software specifically designed to crack passwords. And she reminds people to use different IDs and passwords to enter different applications and networks. RV businesses looking to be especially vigilant about passwords can also use free, online password generators, like Secure Password Generator (http://passwordsgen- erator.net), which will instantly generate long, complicated passwords for users. Or, they can purchase password management software like Dashlane 4 (www.dashlane.com) or LastPass (https://lastpass.com), which auto-gen- erate complicated passwords, as well as centralize all of a user's IDs and pass- words into a single, easy-to-use program. RV businesses also need policies in place to establish lock-outs after a system user has entered a pre-determined number of incorrect IDs or passwords, Nelson adds. And the same lock-out fail-safe needs to activate the moment an employee departs or is terminated from an RV business. For protection of especially critical data, Winkler advises multiple-authen- tication, such as the use of two or three Newer variants of ransomware are popping up on mobile technologies, according to a report released by Christian Fredrickson, CEO of F-Secure.

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