RV PRO

May '20

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8 • RV PRO • May 2020 rv-pro.com DEPARTMENTS: Publisher's Note . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Product Highlights . . . . . . . . . . . . . . . . . . . . . . . . 68 Ad Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 In Case You Missed It . . . . . . . . . . . . . . . . . . . . . 80 ■ RV AFTERMARKET Horizon Global Getting Back to Basics The supplier of towing products is looking to regain lost ground by playing to the strengths of its well- known brands, embracing Lean manufacturing and leveraging its worldwide operations to best serve its OE and aftermarket customers. PAGE 42 Special Product Focus: Jacks & Levelers This month's special product focus is dedicated to jacks and levelers plus ride control. PAGE 50 Rieco-Titan: The King of Jacks The supplier succeeds in the RV market by focusing on one thing – and doing it well. PAGE 62 About The Cover: Horizon Global CEO Terry Gohl is pictured with the Reese M5, Sidewinder and Goose Box. Since being named CEO in September, Gohl has worked to improve the company's performance in order to support its premium brands while continuing to launch new products. ■ RV INSIGHT RV PRO Shares First Annual Dealer Quality Scores Dealers have strong opinions about RV manufacturers as well as regional and national distributors, based upon a first-ever RV PRO survey of about 550 dealers. PAGE 70 PRO Business Advice: A World of Training Guest columnist David Foco with A World of Training talks about the importance of identifying "areas of opportunity" for improvement in sales and service in dealerships. PAGE 76 A service call log will give you a pulse on what is happening in your service department on any given day. What a great way to monitor what is needed regarding customer follow-up, workload opportunity, and processes needing developing. ©2020 National Business Media, Inc., all rights reserved. RV PRO (USPS 024-712) is published monthly plus an extra issue in November by National Business Media, Inc., 2800 W. Midway Blvd., Broomfield, CO 80020.; (303) 469-0424; Fax (303) 469-5730. Subscription rates in the U.S.: One year, $45; Two years, $80; Three years, $108; Canada: One year, $76; Two years, $142; Three years, $201 (U.S. funds); Mexico/International: One year, $98; Two years, $186; Three years, $267 (U.S. funds). Periodicals Postage Paid at Broomfield, CO 80020-9998 and additional mailing offices. USPS/National Business Media Automatable Poly. POSTMASTER: Please send address changes to RV PRO, PO Box 460702, Escondido, CA 92046-0702. All items submitted to RV PRO become the sole property of RV PRO and National Business Media, Inc. and cannot be reproduced without the written consent of the publisher. Advertisers and/or their agencies, jointly and severally, assume all liabilities for printed advertisements in RV PRO. Opinions expressed in RV PRO may not necessarily reflect the opinion of the magazine, its management or its advertisers. Letters, photographs and manuscripts welcome. PAGE 42 PAGE 62

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