RV PRO

May '20

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70 • RV PRO • May 2020 rv-pro.com Jayco (tie) . . . . . . . 14.5 % Grand Design (tie) . . 14.5 % Forest River . . . . . . 11.1 % Winnebago . . . . . . 8.7 % Tiffin . . . . . . . . . . . 8.2 % ** Top 5 survey responses RV PRO launched its first annual Dealer Quality Scores survey from Feb. 19 to March 6. We asked our dealer readers to offer their opinions about who they believe are the industry's top-performing RV manufacturers. Nearly 500 respondents gave their opinions. It is no surprise RV dealers have strong opinions about the top OEMs. Readers will find Grand Design, Keystone RV, Airstream, Forest River and Jayco performed admirably in a variety of categories. These categories include: PDI, quality, and replacement parts, to name a few. Dealers also shared their thoughts regarding aftermarket distributors. Questions included who they thought were the top national and regional distributors, as well as who delivered parts the fastest. Dealer opinions were loud and clear: NTP-STAG, Arrow Distributing and Northern Wholesale performed well. Methodology In nearly all cases, totals listed for charts in this section will not amount to 100 percent. With so many listed choices for readers to choose from, especially for RV manufacturers, RV PRO set 5.5 percent as the minimum threshold to be considered for inclusion in survey charts and graphs featured in this section. Part I: OEM Section Which OEM has the best warranty policy?** Which OEM has the best quality?** Grand Design . . . . . . 15.8 % Forest River . . . . . . . 10.3 % Jayco . . . . . . . . . . . . . . 9.8 % Airstream . . . . . . . . . . . 9.4 % Tiffin . . . . . . . . . . . . . . . 7.9 % Winnebago . . . . . . . . . 7.9 % Keystone RV . . . . . . . . 7.4 % ** Top 7 survey responses RV PRO Shares First Annual Dealer Quality Scores RV I N S I G H T

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