RV PRO

July '20

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52 • RV PRO • July 2020 RV PRO SPECIAL SECTION Good Deeds Amid COVID-19 Arterra Secures Masks for Goshen Hospital Arterra Distribution, a provider of WFCO Electronics to the RV industry, has been pitching in with KN-95 masks to help its local community. In appreciation for the work of frontline workers in the Elkhart, Ind., area and the fact that many hos- pitals are facing shortages of the necessary PPE equipment, when Arterra acquired KN-95 masks, officials knew that they wanted to help, especially within the local community. Arterra Distribution donated 1,000 KN-95 masks to Goshen Hospital. "The frontline workers have been on our minds daily during this pandemic," says Bobby Raatz, managing director of Arterra Distribution. "We make it our mission to support our local com- munity any way we can. We're so grateful that Goshen Hospital is able to benefit from our donation." "The N-95 mask donation from Arterra Distribution came at such a critical time," says Randy Christophel, Goshen Health president and CEO. "These masks are vital to protecting our providers and colleagues. We are so grateful for the contribution!" Arterra officials say they hope the donation helps ease some of the stress and worry of the essential workers at Goshen Hospital and helps keep them safe during this time. Girl Camper Aids Families with Ill Children Members of the Girl Camper community – a women's outdoor adven- ture group that travels the country in RVs – helped the HoldYou Foundation during the COVID-19 outbreak. While sheltering in place, self-isolating and trying to stay safe, the group is making fabric face masks in support of its official charity. HoldYou Foundation provides financial assis- tance to families in need who have a child facing a critical illness or injury; to hold the parents' financial burdens so they can devote time to the care of their child. Amidst the pandemic, there are families with sick children that still need to run to the phar- macy and fill a prescription or pick up some groceries. With no hospital-grade masks avail- able, Girl Camper's homemade masks offer some protection and peace of mind to these parents. Blue Moon RV in Texas Helps RV Refugees Blue Moon Mobile RV in Carrollton, Texas, is used to lending its expertise to RVers in need in its corner of the Lone Star state. Traditionally that has involved sending trained RV techs to camp- grounds or other locations to assist customers who were experiencing a problem with their unit. However, with some RVers sheltering in place in units they may not be overly familiar with during the COVID-19 outbreak, the mobile repair business decided to provide the most valuable thing it has – its expertise – at no cost. Specifically, Blue Moon was offering 30 free minutes of free help to RVers over the phone, FaceTime or Skype with one of its certified RV technicians through the company's TeleTech: Your RV Pocket Techni- cian program. The company says it has taken thousands of calls and has been able to assist RVers fix issues, small and big. Blue Moon says it has been able to get most callers diagnosed/ helped in just 15 minutes. "The team loves being able to help, and it keeps members at the top of their game by adding the difficulty of working with client's RVs over the phone. We were lucky to already have training, software and processes in place to offer the program on a more widespread basis," the company said in a statement. Meanwhile, if more assistance is need but customers must strictly isolate due to medical conditions, Blue Moon can still help. If Blue Moon can do a service call locally, it says it waives the trip charge for those who use the Pocket Tech services, which encourages safety while being sensitive to capabilities of different RVers. Natalie Hill is the founder of HoldYou Foundation. During the COVID-19 outbreak, Blue Moon RV has been offering 30 minutes of free tech to RVers over the phone, through Skype and FaceTime, and through the company's TeleTech technician program.

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