July '20

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58 • RV PRO • July 2020 RV PRO SPECIAL SECTION Good Deeds Amid COVID-19 ARVC Provides Toolkit for Reopening Campgrounds The National Association of RV Parks and Campgrounds (ARVC) offers a compre- hensive toolkit that gives owners and oper- ators in the United States and Canada all the tools they need to re-open their RV park or campground while focusing on the safety of their guests and employees and a smooth return to business. The toolkit, available for anyone to download for free, includes a three- phased approach for reopening, a robust guide called "Re-Opening RV Parks and Campgrounds: A Guide for the Outdoor Hospitality Industry", a quick guide for easy reference, and a myriad of policy and signage templates, marketing assets and other resources. ARVC collaborated with Kampgrounds of America (KOA), the Outdoor Recreation Roundtable (ORR), the Canadian RV Asso- ciation (CRVA), Marshall & Sterling Insur- ance, state associations and many other industry partners to produce the content. "While the past few months have been difficult for our entire country, with extended closures and social distance restriction limiting business, the outdoor hospitality industry has pulled together and shown remarkable strength to face this challenge together," says Paul Bambei, president and CEO of ARVC. "The collabo- ration with industry partners and subject matter experts to create this robust toolkit is yet another example of how our industry is stronger together – how we are all in this together to get our industry reopened and thriving again." ARVC says the toolkit was a natural extension of the ARVC webinar series, which ran for eight weeks in March and April and helped more than 1,000 camp- grounds across the United States and Canada navigate the early stages of the COVID pandemic. Owners and operators utilized the live webinars, as well as the recordings, to learn about the SBA/PPP loan process, emergency planning and cleaning procedures, legal issues and shared best practices. The toolkit now expands on that information to help the outdoor hospitality industry navigate the next stage of the pandemic – reopening. For any parks in states that aren't open yet, the toolkit offers a suggested three-phased approach for safely reopening. This approach can be used as-is or can be customized to a specific state or park and can be used both as part of a park's plan and as a tool to advocate for RV parks and campgrounds to be open in Phase 1 of a state's re-opening plan. One feature of the toolkit is "Re-Opening RV Parks and Campgrounds: A Guide for the Outdoor Hospitality Industry" a step-by-step guide including suggested new procedures and best practices for specific park areas – check-in, store, bath houses and restrooms, RV sites and other accom- modations, recreation and activities and more, as well as answers to frequently asked questions. For campgrounds that don't have time or the ability to create custom signage, marketing assets or update policies and procedures, the toolkit also offers checklists, simple templates and other resources to make it easy. "Some of the most important resources are the ones that help campgrounds communicate pol- icies and plans with employees, guests and local government officials, the folks that most need to hear this," Bambei says. "It's not a one-size fits all plan, but instead is customizable to specifically allow each park to make the decisions that are best for their park and fit the local regulations." As each park is unique, this guide is not intended to be exhaustive, but provides the tools and guidelines needed for each park to responsibly create its own operational policies and proce- dures that comply with all federal, state and local requirements, and any additional precautions appropriate for the circumstances of the park. ARVC will continue to update the toolkit as new information becomes available and as the pandemic recovery develops. ARVC collaborated with KOA and other organizations to produce a robust guide for RV parks and campgrounds on how to reopen for business.

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