July '20

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72 • RV PRO • July 2020 RV PRO SPECIAL SECTION Good Deeds Amid COVID-19 Coach-Net Helps RVing Newbies One of the stated core values at Lewisville, Texas- based Coach-Net is a "Servant's Heart" – having the compassion to put other people first. This core value has held especially true during this pandemic. Coach-Net was able to do this in a few dif- ferent ways. 1. Coach-Net has partnered with GoCamp on its Road Trips for the Rock Stars campaign. The goal is to distribute free road trips to rock stars who will need to rest, recu- perate and recharge when the pandemic is finally behind the country. With the combined efforts of different RV rental com- panies and other industry partners, the goal is to give away 500 free nights of road trips. Coach-Net will be providing the 24/7 RV technical and roadside assistance for these free trips. Knowing the RV renters are typically new to the RV lifestyle, they will most likely need some assistance along the way, and the company wanted to ensure that the time spent resting did not go interrupted. The goal is to make this time for them as carefree as possible. 2. Coach-Net also was able to ensure that 100 per- cent of the staff was able to work from home. Although it is considered an essential business and could have stayed in the corporate office, the safety of employees was a top priority. Coach-Net worked hard to get all staff, including dispatch agents, set up in their homes. It was able to do this quickly while still maintaining service levels. The company also was able to keep all staff mem- bers employed, without layoffs or furloughs which was extremely important to Coach-Net's owner. One issue that sometimes occurs when employees work from home is keeping them motivated, engaged and ensure that no one feels they are on an island. This was an important initiative during the pandemic and was remedied with several different efforts: A. Coach-Net's owner and president live-streamed weekly "state of the company" meetings. This time allowed for all employees to stay informed of any company updates and also be able to ask any questions or express any concerns which the owner would immediately address. B. Coach-Net has a program called "RV ('R Values) Awards" where peers will nominate their coworkers who have demonstrated one or more of the company core values (honesty, humility, integrity, family, excellence, courage, servant's heart). Winners are recognized in a special RV Award ceremony each month. In a time where we aren't all in the same office or see each other every day, employees still came together as a family, supported each other and pitched in wherever needed, even if it was part of their regular job duties. The company was able to live- stream those award ceremonies to employees and gave out 28 awards which is the most it has ever given out in a two- month period. C. To help have a little fun while making it through the days at home, Coach-Net would have trivia competitions, virtual bingo and various online challenges to keep employees smiling and laughing. D. Employees stayed connected with virtual coffee breaks, birthday celebrations, one-on-ones and recur- ring meetings. 3. And finally, employees were able to use their talents (sometimes hidden talents) to help those around them. A. Chris Notarpole, national account manager, took the extra time to make his friends, family and neighbors face masks to protect them while they went out of the house. Notarpole knew he had a skill that he could use to help others. He is always thinking of ways to make the lives of others better. B. Taylor Faubion, roadside dispatcher, stepped up and took on the role of desktop support. As Coach-Net had to move all staff to a work-from-home status, the IT department was very busy. Faubion went above and beyond by helping agents work through bugs with head- sets, the VPN and some computer issues. RV Resort Residents Pitch in with Masks From gathering fabric to cutting patterns, a group of ladies felt inspired to utilize their sewing skills to help local health care workers. In response to the shortage of masks caused by the coronavirus pandemic, 20 residents from the Tropic Winds RV Resort in Harlingen, Texas, teamed up to make cloth face masks for local first responders, according to a story in the Valley Star newspaper. One of those participating residents is Paula Mellinger. "There have been lots of articles and YouTube videos about making cloth face masks to help people since there's been such a shortage," she said. "I know a lot of people around the country are doing this so we just thought this might be a good activity for us, since we're all pretty much locked down here in the park with not much to do." Mellinger said residents from the RV resort are always looking for projects and local causes to help. Residents of Tropic Winds RV Resort sewed masks for local first responders. (Illustrated with Adobe Stock photo.)

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